Privacy policy
Last updated: October 2025
At Essex Log Burners Ltd (Company No. 14622133, VAT No. 436 6079 78), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.essexlogburners.co.uk or purchase from us.
1. Information We Collect
We may collect the following information:
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Personal details: name, billing/delivery address, email address, telephone number.
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Order details: products purchased, payment method, delivery preferences.
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Payment information: processed securely via third-party providers (Shopify Payments, PayPal, credit/debit card processors). We do not store your full card details.
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Technical data: IP address, browser type, device information, cookies, and analytics data.
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Marketing preferences: your choices about receiving communications from us.
2. How We Use Your Information
We process your information for the following purposes:
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To process and deliver your orders.
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To provide customer service and after-sales support.
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To send order confirmations, delivery updates, and account-related messages.
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To improve our website, products, and services through analytics.
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To send marketing communications (only where you have consented or where we have a legitimate interest).
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To comply with legal and tax obligations.
3. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
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Contract – to fulfil orders and provide services you request.
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Legal obligation – to meet tax, accounting, and regulatory requirements.
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Legitimate interest – to improve our services and protect against fraud.
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Consent – for email marketing and cookies (where required).
4. Sharing Your Information
We only share your information with trusted third parties necessary to run our business, including:
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Shopify (website and order processing platform).
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Payment providers (Shopify Payments, PayPal, banks, card processors).
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Delivery partners and couriers (to ship your order).
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IT and analytics providers (Google Analytics, Meta Pixel).
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Professional advisors (accountants, legal advisors, where required).
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal data only as long as necessary:
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Order records: up to 7 years (for tax and accounting purposes).
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Marketing data: until you unsubscribe or request deletion.
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Technical/analytics data: retained in line with third-party provider policies.
6. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your data (subject to legal obligations).
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Restrict or object to the processing of your data.
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Withdraw consent for marketing at any time.
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Request a copy of your data in a portable format.
To exercise your rights, contact us at info@essexlogburners.co.uk.
7. Cookies
We use cookies and similar technologies to improve your browsing experience and analyse website performance. For details, please see our Cookies Policy.
8. Security
We take appropriate technical and organisational measures to protect your data, including SSL encryption, secure servers, and restricted access. Payment details are processed securely by third-party providers and are not stored by us.
9. International Transfers
Some service providers (such as Shopify and Google) may transfer data outside the UK. Where this occurs, it is safeguarded by appropriate legal mechanisms such as adequacy decisions or standard contractual clauses.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Essex Log Burners Ltd
Unit 28A, Alpha Garden Centre
London Road
Wickford
SS12 0JX
Telephone: 01268 744555
Email: info@essexlogburners.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
