Last updated: October 2025
At Essex Log Burners Ltd, we want you to have complete confidence in your purchase. All products we supply are covered by the relevant manufacturer’s warranty, providing assurance that your stove and accessories are built to last.
Manufacturer Warranties
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Most stove bodies come with a 5–10 year manufacturer’s warranty (depending on the brand).
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Accessories and components (such as flue liners, fittings, and spare parts) typically include a 1–2 year warranty.
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Warranty details for each product are set by the manufacturer and included with your purchase. If you require clarification before ordering, please contact us.
What’s Covered
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Defects in materials or workmanship under normal domestic use.
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Replacement or repair of faulty parts, as determined by the manufacturer.
What’s Not Covered
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Damage caused by incorrect installation, misuse, or lack of maintenance.
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Consumable or wear-and-tear items such as:
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Glass panels
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Fire bricks
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Rope seals
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Paint finishes
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Damage caused by burning inappropriate fuels.
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Labour or installation costs associated with fitting replacement parts.
Installation Requirement
To maintain warranty coverage:
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All stoves must be installed by a qualified HETAS or Gas Safe engineer, as appropriate.
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Installation must comply with UK Building Regulations.
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Proof of professional installation may be required to validate a warranty claim.
How to Make a Claim
If you believe your item is faulty and wish to make a warranty claim, please contact us:
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Email: info@essexlogburners.co.uk
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Telephone: 01268 744555
Include the following information:
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Proof of purchase
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Photos of the issue
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Installer details (if applicable)
We will liaise with the manufacturer on your behalf to process the claim. Where approved, the manufacturer will repair, replace, or supply parts in line with their warranty terms.
Your Statutory Rights
This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights.
📍 Contact for Warranty Queries
Essex Log Burners Ltd
Unit 28A, Alpha Garden Centre
London Road
Wickford
SS12 0JX
